Customer Support - Your Books Your Way
Your Books Your Way provides a dedicated customer support contact who manages all aspects of your account. Your customer support contact is a highly skilled professional, proficient in all aspects of your account.
Your Books Your Way is a service oriented and customer driven company and its service quality depends on the quality of its people and their sense of pride and dedication with a job well done. This attitude permeates throughout every aspect of the organization and makes customer satisfaction first class. Your Books Your Way support team is consistently listening to Librarians needs, whether you are a small client or a high end client, you still receive the same attention and quality.
Your Books Your Way Order Entry, Order Reporting, Order Invoicing, Order Shipping, Customer Service, Out of Print Searching, Continuation, Accounting, and Programming Departments are all supervised by key personnel - with seniority averaging over ten years. Each supervisor is responsible for reviewing all of the input and output generated by their department and must personally approve all work before it flows to the next department. Weekly meetings within departments and among department heads assure an opportunity for a continuous and open dialogue on all levels.